Frequently Asked Questions

Can I visit you in-store?

Yes you can, our store is located at 8/3 Flagstone Drive Burleigh Heads QLD 4220.

Where can I park?

There is parking on the street outside the warehouse. Parking may be limited on the street depending on the time you visit. You are welcome to use the carpark labelled 13, or directly in front of our warehouse if your visit will be a quick one. Please do not park in any other numbered parking space.

Do you accept returns?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note that we have a no change of mind policy. Once an order has been placed and processed, we cannot accept any changes, cancellations, or returns, except in cases where the product is faulty.

We strongly advise you to review your order carefully before completing the checkout process. If you have any questions or concerns about a product, please contact us prior to placing your order, and we will be happy to assist you.

In the unlikely event that you receive a faulty product, please contact us within 48 hours of receiving your order, and we will work with you to resolve the issue as quickly as possible.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Are prices inclusive of GST?

Yes, they are. We are transparent with our prices!

Where can I find my tracking number?

You can find your tracking number in the shipment notification sent to the email address you have provided when placing your order.

Can I check out as a guest or do I have to create an account to make a purchase?

Yes, you can check out as a guest but you can also create an account with us for a faster check-out.

How can I create an account?

Simply click on the account login page next to the shopping cart icon in the header and enter your details to create an account.

I forgot my login details.

You can select the option “forgot my password” on the login page. Alternatively, send us an email with your first and last name at info@indigoandjadesupplies.com, and we will help you sort this out.

How can I close my account?

Email info@indigoandjadesupplies.com regarding your request and our team can help you with this.

Do you offer discounts?

For first-time online shoppers at our store, we offer 10% off your first shop when you sign up for our newsletter. This can be found on the homepage or in the footer. We offer wholesale prices to registered florists. Please visit our wholesale registration page to make an account.

Can I cancel or change my order?

Please call us at +61 420 645 988 as soon as possible if you would like to cancel or change your order. We pride ourselves in our fast turnaround and your order is likely to be dispatched from our warehouse within 2 hours after you have placed it. Once it has left the warehouse, your order cannot be cancelled or modified.

I have another question.

You can email us at info@indigoandjadesupplies.com. Our team will respond within 2 business days.